Helpdesk Technician

• Troubleshoot support desk calls with hardware and software
• Hardware upgrades and repairs to include memory, hard drive, OS builds, patching, installing software
• Learn new aspects of technologies as new products are introduced.
• Update support tickets with detail
• Follow up with customers with updates to tickets
• Site visits for installs and customer service

• Ability to research solutions or information regarding technical issues with minimal supervision.
• Experience with a minimum 1 year in the IT field.
• Experience working with Cloud solutions (Google, Microsoft)
• Working knowledge of Windows 10/11 Operating System
• Understanding of basic IT and networking fundamentals
• Intermediate expertise in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal skills and must be able to effectively communicate with users and vendors
• High energy level, passion for teamwork, continuing education, and provide exceptional customer service

$50,000 - $65,000 a year 401(k) matching, Paid time off, Vision insurance, Dental insurance Schaumburg, IL