IS Solutions Analyst I

As the need for nuclear energy grows, the future couldn’t be brighter. Join our vital mission to create lasting solutions for our planet’s greatest challenges. In this role, you are ready to shape the future of clean energy and make a long-lasting global impact. With us, anticipate engaging and challenging projects that deliver innovative solutions and value-added technologies helping power more than 38 million North American homes. What You’ll Do Day-To-Day:

• Receives, prioritizes and resolves technical support requests using the organization’s ticketing system while meeting SLA expectations.
• Creates, modifies and audits user accounts across multiple systems and internal applications.
• Assigns and adjusts user roles, group memberships and application entitlements following least privilege and security policies.
• Configures desk phones, softphones, voicemail, call routing; troubleshoots VoIP or united communication issues.
• Responds to security related tickets including phishing reports, suspicious activity, MFA issues and access violations.
• Updates knowledge base articles, SOPs and troubleshooting guides to improve team efficiency.
• Provides clear and professional communication to end users and maintains a positive support experience.

Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, * Bachelor’s Degree in Computer Science, Information Systems, Business or a related field with a minimum of 0 years of related experience is required. Equivalent work experience may be considered in lieu of degree.

• Knowledge of information systems, business processes and success factors for the business.
• Knowledge of ITIL Fundamentals.
• Ability to understand problem domain and acquire information rapidly.
• Ability to write clear and concise requirements.
• Competence in software and system technologies.
• Knowledge of process improvement processes and control methodologies. Problem identification and problem resolution skills.
• Good communication skills to work effectively with all levels of staff and management.
• Ability to develop and maintain good interpersonal relationships; work collaboratively within a team environment.

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Salary: $66,000-$86,000 and may also include annual incentives and performance bonuses. The base salary range is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
• Health & Wellness: Multiple medical plan options, dental & vision coverage, life insurance, long- and short-term disability, and optional supplemental plans (critical illness, accident, hospital indemnity, dependent life).
• Retirement: 401(k) with employer match.
• Paid Time Off: Up to 3 weeks of vacation, 8 sick days, and 13 paid holidays annually.
• Extra Perks: Lifestyle spending account, employer paid mental health support, education reimbursement, professional development opportunities, adoption assistance, parental leave, and employee assistance programs.

Framatome has been shaping the future of nuclear energy in the U.S. for more than 60 years. Framatome Inc. is headquartered in Lynchburg, Virginia, with more than 2,400+ employees across North America supporting nearly every nuclear plant in the nation. From our facilities in Virginia, Washington, North Carolina, Pennsylvania, Massachusetts and beyond, we deliver outage services, advanced nuclear fuel technologies, and next-gen reactor innovations that keep the lights on. At Framatome, you will join a global team committed to creating reliable, carbon-free energy. Here, you can:

• Solve complex nuclear challenges that directly impact the climate.
• Build your career through technical fellowships, leadership roles, and global opportunities.
• Do your best work in a culture that values safety, innovation, and well-being.

Framatome is an Equal Opportunity Employer, including Veterans, and Individuals with Disabilities. Offers are contingent on background check and drug screen (where applicable). Positions may involve access to information subject to U.S. export control regulations; applicants must meet eligibility requirements (see DOE 810 Appendix A).