IT Asset Manager

The Software and Hardware Asset Manager is responsible for enhancing and maturing the existing IT asset management processes using the agency’’s implemented ServiceNow Hardware Asset Management (HAM), Software Asset Management (SAM), and IT Operations Management (ITOM) platforms. This role will focus on improving data accuracy, refining workflows, and optimizing the current processes to ensure comprehensive tracking, compliance, and optimization of the agency’’s technology investments while adhering to federal regulations and standards.

Primary Responsibilities

Process Maturation and Enhancement

• Evaluate and enhance existing asset management processes to improve efficiency, data quality, and operational effectiveness

• Identify gaps in current workflows and implement solutions to strengthen the asset management program

• Standardize inconsistent practices across departments to create a unified approach to asset management

• Document and formalize ad-hoc procedures into sustainable standard operating procedures

• Establish metrics and KPIs to measure process improvement over time

Asset Lifecycle Management

• Refine existing asset lifecycle tracking from procurement through retirement within the current ServiceNow implementation

• Improve asset receiving, deployment, maintenance, and disposal workflows in ServiceNow HAM and SAM

• Enhance existing asset normalization rules to address data inconsistencies across platforms

• Strengthen procedures for asset tagging, tracking, and inventory management to improve accuracy

Software License Compliance

• Enhance the current software license management processes within ServiceNow SAM

• Implement more rigorous software license compliance audits and reconciliation activities

• Optimize existing software license allocation to address gaps and redundancies

• Improve documentation practices for software license audits and compliance reviews

• Develop more comprehensive software usage monitoring to identify consolidation opportunities

Hardware Asset Management

• Audit and improve accuracy of existing hardware inventory records in ServiceNow HAM

• Establish more consistent tracking of hardware warranties, maintenance agreements, and service contracts

• Coordinate and formalize hardware refresh cycles and technology upgrade planning

• Enhance hardware disposal processes to ensure full compliance with federal regulations

• Improve management of hardware stockrooms and spare parts inventory

ITOM Integration

• Strengthen integration between the existing asset management and operational systems

• Optimize ServiceNow ITOM configuration for better service mapping and CMDB maintenance

• Enhance utilization of ITOM discovery tools to improve asset inventory and configuration data accuracy

• Align asset records with operational service management processes to eliminate discrepancies

Reporting and Analytics

• Enhance existing asset management dashboards and develop new reports to address information gaps

• Implement more comprehensive status reporting on asset inventory, compliance, and financial metrics

• Improve data analysis capabilities to better identify trends, risks, and optimization opportunities

• Develop more accurate forecasting for hardware refresh and software license renewal planning

• Enhance asset-related reporting to meet federal compliance requirements and audit standards

Change Management and Training

• Develop and implement training programs to address knowledge gaps in asset management procedures

• Create documentation and user guides for the existing ServiceNow HAM, SAM, and ITOM implementations

• Foster adoption of proper asset management practices across the organization

• Collaborate with stakeholders to ensure buy-in for process improvements

• Provide guidance to staff on proper utilization of the asset management systems

Vendor and Contract Management

• Evaluate and improve existing vendor relationship management practices

• Enhance monitoring of vendor contracts and service level agreements

• Strengthen coordination with procurement teams on asset acquisitions and maintenance renewals

• Ensure vendor management aligns with federal acquisition regulations

Bachelor’’s degree in Information Technology, Business Administration, or related field

• 5+ years of experience in IT asset management or related field

• 3+ years of experience with ServiceNow platforms, specifically HAM, SAM, and ITOM

• Demonstrated experience in maturing and optimizing existing IT asset management processes

• Experience with federal IT management policies and compliance requirements

• Knowledge of software licensing models and compliance requirements

• Familiarity with ITIL framework and IT service management principles

• ServiceNow Certified System Administrator certification preferred

• ITAM/SAM professional certification (CSAM, CHAMP, or equivalent) preferred