IT Field Technician

The IT Field Technician is responsible for providing on-site technical support, troubleshooting hardware and software issues, and ensuring the proper functioning of IT systems across our communities. This role serves as the primary point of contact for technology-related needs at each property, working closely with employees and residents to resolve issues efficiently. The IT Field Technician collaborates with the broader IT team to implement upgrades, maintain equipment, and ensure compliance with company IT policies and security protocols. The ideal candidate is skilled, customer-focused, and able to work independently while delivering excellent service in a fast-paced, multi-site environment., Responsibilities include, but are not limited to:

• Installing, configuring, and troubleshooting hardware, software, and network systems across community locations.
• Providing on-site technical support to resolve IT-related issues for employees and clients.
• Diagnosing and repairing hardware issues on computers, printers, networking devices, and other IT equipment.
• Performing system updates, patches, and routine maintenance tasks to keep systems current and secure.
• Setting up and maintaining workstations, mobile devices, and peripheral equipment.
• Assisting with network troubleshooting, including connectivity and security issues.
• Documenting support requests, solutions, and IT inventory details accurately and in a timely manner.
• Educating users on best practices and providing basic training on IT systems and equipment.
• Collaborating with the IT team to implement technology upgrades and projects.
• Ensuring compliance with IT policies and security protocols at all locations.
• Traveling to various community locations as required to provide on-site support.

Do you have a valid Driver’s License license?, Do you have experience in Mobile devices?, * Proven experience in IT support, field service, or a related role.

• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts, including TCP/IP, routers, switches, and Wi-Fi.
• Experience troubleshooting hardware, software, and peripherals.
• Ability to work independently and manage multiple support requests simultaneously.
• Excellent problem-solving and communication skills.
• Valid driver’s license and ability to travel to different community sites.
• Relevant IT certifications (CompTIA A+, Network+, etc.) are a plus.
• Must be able to pass background check and drug screening, consistent with applicable law.
• Flexible schedule, including occasional evening or weekend work if needed.

Physical Requirements

• Must be able to push, pull, lift, and carry up to 25lbs.
• Must be able to effectively communicate with employees, residents, and the IT team.
• Ability to stand, walk, bend, stoop, kneel, and squat for extended periods when servicing equipment.
• Ability to perform repetitive physical tasks throughout the workday.

Pulled from the full job description

• 401(k)
• Paid time off
• Vision insurance
• Life insurance
• Employee assistance program, * 401(k)
• Employee assistance program
• Life insurance
• Paid time off
• Vision insurance

At BoaVida, we’re building something bigger than a portfolio. We’re building communities people are proud to call home. We provide management and administrative support to more than 280 manufactured housing communities and RV parks and resorts across nearly 40 states. Recognized by the Sacramento Business Journal as one of the fastest-growing companies and best places to work multiple years in a row, we’re growing, and we want great people to grow with us. Career opportunities posted through BoaVida Communities support properties and operations managed by BoaVida or one of its affiliated entities. The specific hiring entity and employer of record will be identified during the hiring process and in final offer and onboarding documentation.