Technical Support & Administrative Assistant

• Provide exceptional customer service to existing clients via phone and email
• Answer and route incoming calls
• Create, manage, and follow up on support tickets with corporate departments
• Assist merchants with account inquiries, troubleshooting, and general support needs
• Provide administrative support to management and the sales team
• Maintain customer records and databases
• Perform internet research and other office-related tasks
• Assist with office organization and supply management
• Contribute to special projects and other duties as assigned

We are seeking a Technical Support & Administrative Assistant to join our team. This role combines B2B customer service, administrative support, and light technical troubleshooting in a dynamic office environment. The ideal candidate is professional, detail-oriented, technology-minded, and enjoys helping customers solve problems., * Strong customer service experience

• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Accurate typing skills (55+ WPM preferred)
• Comfortable learning and using business software and support systems
• Ability to interact professionally with customers from a wide variety of industries
• Experience with Microsoft Office (Outlook, Word, Excel) is a plus, * Creative problem-solving mindset
• Friendly and professional demeanor
• Strong attention to detail
• Ability to work independently and as part of a team, * Customer service: 1 year (Required)

401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Life insurance Full-time Monday to Friday 2929 North 44th Street, Phoenix, AZ 85018, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

CardConnect Paradise has been in business for over 30 years and is a leading Merchant Services Provider, helping businesses across the country securely process electronic payments.