Data Center Optical Engineer Lead

We are seeking a highly motivated Data Center Optical Engineer Lead to support optical transport and infrastructure operations within customer data centers and co-location environments. This individual will serve as the primary interface between customers, vendors, and technicians, ensuring high-quality execution of optical fiber installations, migrations, remediation efforts, break/fix activities, and remote hands services., * Conduct daily audits of work performed at customer data centers and provide feedback to third-party technicians.

• Serve as the primary interface between Ericsson vendors and customers.
• Assist with fiber installation, decommissioning, migration, remediation, and break/fix activities.
• Perform and supervise optical testing, troubleshooting, and validation activities.
• Execute work according to MoPs, engineering documents, and network design specifications.
• Read and interpret cut sheets and physical network design documentation.
• Provide customer updates, reports, and status communications through ticketing systems and direct interactions.
• Ensure compliance with quality standards, operational best practices, and safety requirements.

Do you have experience in Ticketing system technical support?, * 3+ years of experience in data center operations or similar technical environments.

• Previous team lead or supervisory experience.
• Hands-on experience with connectorized fiber optic cable installations, including single-mode and multi-mode fiber.
• Experience with optical testing and troubleshooting using OTDRs, optical power meters, VFLs, stabilized light sources, and test sets.
• Ability to interpret network diagrams, engineering documents, cut sheets, and Methods of Procedure (MoPs).
• Strong customer-facing communication skills and professional written/verbal English.
• Proficiency with Microsoft Office and customer ticketing systems.
• Strong organizational, documentation, and administrative skills.
• Ability to lift and move equipment up to 50 lbs.
• Comfortable working at heights and in varying environmental conditions., * data center operations or similar technical environments.: 3 years (Required)
• o OTDRs, optical power meters, VFLs: 1 year (Required)

$32 - $35 an hour - Contract, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Vision insurance