IT Technician II

Azurite Professional Community is recruiting for an IT Technician II for our IT department in our Albuquerque, NM office. Under the direct supervision of the IT Manager, IT Tech II is responsible for maintaining, test, and repair systems and networks. It is an entry-level technician position which assumes limited or no formal prior training or experience. Utilizes basic technical knowledge to support IT initiatives and provide first-tier technical support to the end user. Diagnostic troubleshooting and documentation of resolutions. Strong verbal and written communication skills are essential for this position. Assignments typically include a mixture of field and office duties, working in teams and independently. New and varied assignments may be made frequently requiring flexibility in travel, self-directed skills, and some social interactions., * Develop and apply basic technical skills to support IT operations and end users.

• Provide first-tier troubleshooting and assistance for software, hardware, systems, and network issues.
• Perform routine system support, maintenance, testing, preventive upkeep, installation, and configuration of computers, workstations, and related devices.
• Maintain accurate records, project documentation, user instructions, inventory tracking, reports, and system error logs.
• Assist with evaluating hardware, software, network updates, new technologies, and technology projects of moderate scope and impact.
• Communicate technical guidance clearly to staff and help coordinate appropriate technology solutions.
• Maintain current knowledge of technology, equipment, applicable laws, regulations, standards, and systems.
• Perform clerical and administrative duties, including scanning, filing, documentation, data entry, phone support, and timely timesheet completion.
• Follow all applicable safety guidelines and maintain confidentiality, professionalism, respect, and courtesy with co-workers and clients.
• Perform other related duties as assigned.

Do you have a valid Driver’s License license?, Do you have experience in Tracking inventory levels?, Do you have a High school diploma or GED?, * High School Diploma or GED required.

• Bachelor’s degree in computer or information science or related field preferred.
• 4 years of related experience preferred.
• Must have a valid driver’s license and be able to pass the drug test.

Please note: We are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without current or future sponsorship., While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must be able and willing to frequently lift and/or move 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Pulled from the full job description

• AD&D insurance
• 401(k)
• Paid time off
• Vision insurance
• Dental insurance
• Paid jury duty
• Flexible spending account, * Health, Dental, Vision, 401K Retirement Plan, Employee Stock Options (ESOP), Life/ADD/Short Term/Long Term Insurance, ID Theft Protection, Voluntary Insurance, FSA, Dependent Care.
• Employee wellness program, employee assistance program, cell phone reimbursement, flexible work schedule.
• Paid Time Off (PTO), Jury Duty Pay, and Comp Time.
• Education Reimbursement and Professional dues.

Azurite Professional Community unlocks the potential of member companies by centralizing administrative tasks and resources, allowing them to focus on their core technical specialties and deliver exceptional services to their clients. By identifying and developing new strategic partnerships with firms providing community planning and infrastructure solutions, we expand the range of offerings available to clients and create new opportunities for employees. As an employee-owned company, Azurite empowers employees and fosters continuous improvement throughout the organization.