IT Help Desk Technician

The Help Desk Agent will be responsible for providing overall Level One technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. The Technician will respond to queries, isolate problems, and determine and implement solutions while utilizing established standards of practice set forth by the Administrative and Information Technology Policies and Procedures.

Do you have experience in iOS?, Do you have a High school diploma or GED?, * Must be a High School Graduate or equivalent and have demonstrated knowledge with the following technologies: Windows 7; iPhone/iPad iOS; Laptop hardware; Microsoft Office Suite including Word, Excel, and Outlook; Windows Server Printing; Active Directory Users and Computers; Office 365; Exchange 2010; Business-line Mobile Device Administration (Verizon)Experience with Office 2007/2010/2013/2016.

• Must have basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless and familiarity with Microsoft Windows terminology.
• Must possess exceptional troubleshooting and problem-solving: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Health savings account
• Dental insurance, * On-Demand Pay - Get paid as soon as the next day for the work you do today!
• Flexible Scheduling - We work with your life, not against it.
• Onsite Gym Access - Stay active and energized without leaving work.
• Generous PTO & Benefits - Enjoy excellent time off and comprehensive benefits.
• Employee Events & Activities - From fun socials to exciting team-building events, we keep things lively!

Benefits and Perks*:

• DAILY Pay!
• Benefit eligibility the first of the month following 30 days
• Comprehensive benefit packages including medical, dental, and vision, and more. Health Savings Account available with employer contribution.
• 401K through Fidelity
• Employer-paid life insurance (FT employees)
• Robust Employee Assistance Program
• Generous Paid Time Off (PTO)
• Educational, leadership, and tuition opportunities
• Various discount programs offered, including discounted childcare programs through KinderCare
• Wellness programs offered through WebMD
• Employee recognition programs
• Culture of employees creating an IMPACT!, * Full-Time Opportunity Available
• Shifts Needed: Varies * Program details can vary amongst buildings. Please see HR for the facility-specific benefit plans.

We’ve been recognized by Newsweek and Plant-A Insights Group as one of America’s Most Admired Workplaces for 2026!