IT Help Desk Specialist

• Technical Competency: Maintain knowledge of IT methods and stay current with advancements in the field.
• Responsible for IT Service Management with a strong focus on first-call resolution and top-quality service.
• Troubleshoots hardware, software, telecommunications, and network problems in person and remotely, resolving, and documenting solutions.
• Creates and maintains end user documentation (e.g., knowledge base articles).
• Escalates problems and changes to Network and Service Operations team or vendors.
• Configures and maintains workstation hardware, software, telecommunications, media equipment, and peripherals per established procedures.
• Monitors and maintains workstation security and patches
• Maintains inventory of all supported workstations, software, and telecommunications items.
• Creates, maintains, and deactivates user accounts.
• Documents all work requests and interactions in ITSM tool.
• Supports technical projects throughout the project lifecycle. May be requested to be IT lead on routine projects.
• Works with Information Technology vendors and third parties.
• Provides IT after hour support 24/7 to Hospital operations per on-call schedule or as required by leader.
• Supports the department in meeting organizational, unit, and strategic objectives.
• Other duties as assigned

Do you have experience in Technology security practices?, Do you have a Associate’s degree?, * Associates degree or 4 years of related experience in Information Technology, systems, and network administration

• Strong communication, interpersonal skills, influencing people experience, relationship management and facilitation skills.
• Broad knowledge of current healthcare security standards and security frameworks.
• Strong Customer Orientation

Pulled from the full job description

• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Competitive pay
• PTO (Paid Time Off)
• Health, Vision, Dental and Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401k with matching funds
• Safe Work Environment