Desktop Support Analyst

Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.

• Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems.

• Coordinate with office staff and IT teams during scheduled hardware refresh activities.

• Create and maintain accurate, consistent records for all support requests.

• Monitor progress on issue resolution and keep users informed of status and next steps.

• Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions for internal clients.

Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).

• Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.

• Demonstrated troubleshooting skills with the ability to resolve more complex technical issues independently.

• Experience with ServiceNow and engineering design applications is a plus.

• Experience working in an ITIL based and SOX compliant organization is a plus.

• Excellent customer service, communication, and interpersonal skills.

• Minimum of three days per week working on site.

• Must be able to move, carry, and manipulate equipment up to 50 pounds.

• Valid driver’s license and satisfactory driving record is required.

Education and additional Experience

• Minimum of 5-6 years of related experience.

• Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.

• Locations in MN, OH, VT, & Various CA, NY Areas-$65,600.00 - $95,100.00 Annually

Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.

Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).

Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day., Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people.