Help Desk I Technician

Join our dynamic IT support team as a Help Desk I Technician and become the first point of contact for technical assistance within our organization. In this energetic role, you will provide essential support to users experiencing hardware, software, and network issues, ensuring smooth and efficient operations. Your proactive approach and strong communication skills will help resolve technical challenges promptly, fostering a positive user experience and maintaining our robust IT infrastructure., * Respond promptly to incoming help desk tickets via ServiceNow, Jira, or other ticketing systems, providing clear and effective solutions.

• Troubleshoot and resolve software issues across various operating systems including Windows, macOS, and Linux.
• Assist users with computer hardware problems, including desktops, laptops, mobile devices, printers, and peripherals.
• Support network connectivity issues related to LAN, VPN, TCP/IP protocols, DNS configurations, and firewall settings.
• Manage user accounts and permissions using Active Directory and Group Policy Objects (GPO), ensuring security compliance.
• Configure and maintain computer management tools such as SCCM for software deployment and updates.
• Collaborate with network administration teams to support LAN infrastructure like Meraki switches and routers.
• Provide guidance on operating system updates, security patches, and basic troubleshooting of Microsoft Office applications.
• Support remote users by troubleshooting VPN connections and mobile device access issues.
• Assist in maintaining IT documentation related to hardware inventory, network diagrams, and incident reports for BMC Remedy or ServiceNow records.

Do you have experience in ServiceNow?, * Proven experience in technical support or desktop support roles with a strong customer service orientation.

• Knowledge of computer networking concepts including TCP/IP, DNS, LAN/WAN architecture, and firewall configurations.
• Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux environments.
• Experience with computer hardware troubleshooting and management of mobile devices.
• Proficiency in using tools like SCCM for software deployment and Active Directory for user management.
• Strong analysis skills to identify root causes of technical issues quickly and accurately.
• Excellent communication skills to explain technical concepts clearly to non-technical users.
• Ability to work independently in a fast-paced environment while managing multiple priorities effectively. Join us as a Help Desk I Technician to be at the forefront of supporting our organization’s technology needs! Your expertise will empower users to perform at their best while strengthening our IT infrastructure every day!

$18.50 an hour - Full-time, Contract