System Support Engineer

We are actively seeking a Systems Support Engineer for a remote position near Alpharetta, GA. This role provides operational, software, electrical, and mechanical support for robotic systems., * Provide remote and onsite support for software, electrical, and mechanical troubleshooting of automated systems

• Analyze, debug, commission, and support automation software systems based on customer requirements
• Perform root cause analysis for software issues, production issues, and recurring system problems
• Read and interpret electrical and mechanical drawings to identify and support equipment issues
• Develop, test, and deploy after-sales software features and assist with current and upcoming projects
• Manage support tickets and maintain knowledge base documentation for customer issues and resolutions
• Support smaller customer upgrade projects, including scheduling, communication, and deployment coordination
• Provide onsite and remote customer training on purchased software systems
• Identify and communicate revenue-generating service opportunities to management
• Ensure compliance with quality, health, safety, and internal process standards
• Participate in 24/7 on-call rotation support and escalation management

Do you have experience in User training (technical support)?, Do you have a Bachelor’s degree?, * Bachelor’s Degree preferred in a relevant technical field

• 2 years of relevant experience in automation, controls, software support, or industrial systems
• Experience with PLC programming and automation systems such as Allen-Bradley and similar platforms
• Knowledge of Oracle PL/SQL, Microsoft Transact SQL, .NET Framework, Visual Basic, Java, OpenEdge ABL/Progress, or related programming environments
• Strong TCP/IP networking skills and understanding of industrial system integration with servo motors, electrical systems, and software platforms
• Ability to troubleshoot independently with minimal guidance and work in a fast-paced customer support environment
• Ability to read and understand electrical drawings, mechanical drawings, IT diagrams, and layouts
• Strong communication skills and ability to train customers through onsite and remote support
• Ability to work in an on-call rotation and travel as needed, including occasional international travel
• Valid passport required; French language skills are a plus, * Bachelor’s (Required), * Automation systems: 2 years (Required)
• Software troubleshooting: 2 years (Required)
• Application layer programming: 2 years (Required)
• Customer support: 2 years (Required)

Pulled from the full job description

• Referral program
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance