White Glove Conference Room Support Tech (Desktop)

• Provides Audio Visual and web/video cast support to small and large groups, including executive staff. Must demonstrate strong customer service skills and the ability to make quick decisions under pressure in support of high-ranking individuals. Responsibilities include troubleshooting complex AV and camera software issues, following up with customers to confirm resolution, documenting new problems and solutions, and escalating issues or negative interactions to management., * MS Teams Rooms support and administration
• Desktop OS support - Windows 10 and Windows 11 (installation, configuration, troubleshooting)
• White Glove / VIP end-user support
• AV and conference room support
• Wireless and VPN technologies; TCP/IP addressing
• Troubleshooting network load and bandwidth issues related to video conferencing and webcasting
• Printer installation and configuration

Do you have experience in Video conferencing systems operation?, * 2-3 years of conference room support experience

• MS Teams Rooms (MTR) experience required
• Working knowledge of Windows 10/11, AV systems, networking fundamentals (TCP/IP, VPN, wireless), and printers

Professional

• Excellent written and verbal communication skills in English
• Strong customer service and interpersonal skills
• Ability to communicate technical information clearly to non-technical users
• Effective questioning, problem identification, and isolation skills
• Ability to provide support via phone and email
• Strong attention to detail and organizational skills
• Ability to prioritize, multitask, and manage time effectively
• Team-oriented with enthusiasm and a professional demeanor
• Ability to lift up to 50 lbs.

Education / Certifications

• Bachelor’s degree (B.A. / B.S.) or equivalent experience

3.63.6 out of 5 stars Tualatin, OR 97062 $29 - $30 an hour - Contract

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.