Technical Support Technician

Technical Support Engineer

• Respond & solve technical inquiries via phone, e-mail, or online chat in a timely and efficient manner
• Ability to troubleshoot, diagnose and solve problems as well as document all steps taken.
• Provide technical support for pre-sales & post-sales
• Setup simulating environment & perform product testing
• Provide product training to customers
• Support Exhibition /Road Show /Sales Demo
• This position is a combination of Product Specialist, Product Testing, Pre & Post sales Technical Support, Customer Service, Hotline support, and Products Training

Do you have experience in Software product demonstrations?, Do you have a Associate’s degree?, * Service oriented attitude & good communication skills is a must

• Ability to solve problems independently while collaborating with other team members
• Strong computer software aptitude and interest, with an ability to learn new concepts quickly and independently
• Ability to demonstrate products to customers is a must
• Ability to simulate & replicate customer’s environment for troubleshooting
• Technical/ Engineering background is required/vital
• Experience working in Technical support environment
• High level customer service skills
• Comprehension of networking protocols and concepts
• certifications are desirable but not required
• US citizen a must, * Windows: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Pay based on experience.

Job Type: Full-time

Pay: Depend on Experience, * 401(k)

• Dental insurance
• Health insurance
• Paid time off, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

GeoVision is a global digital video surveillance equipment manufacturer. We design and manufacture DVR and NVR solutions. We provide Access Control, License Plate Recognition, POS integration, and Central Monitoring solution to complement, our DVR and NVR. Since 1998, our products have been implemented in different industry sectors: education, financial, entertainment, government, transportation, and more. You might have seen our products in action on a daily basis. We are a public listed company (TSE: 3356). Please visit www.geovision.com.tw and www.geovision.com.tw/us for more info.