Lead Strategist - Technology, Governance, and Operations

REQUEST TECHNOLOGY

Chicago, IL, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Compensation

$130,000.0 - $140,000.0

Working hours

Regular working hours

Job source

dice.com

Tech stack

Microsoft Word Microsoft Excel Confluence JIRA Microsoft Azure Capability Maturity Model Integration Control Objectives for Information and Related Technology (COBIT) Data Integrity IT Management Microsoft Office Microsoft Visio Microsoft PowerPoint

+5 more

Power BI Microsoft SharePoint Tableau (Software) Information Technology Servicenow

Job description

Lead end-to-end process improvement initiatives across OTSI (Office of Technology Strategy and Innovation), applying structured frameworks (e.g., CMMI, ITIL, Lean) to assess current-state maturity and define target-state roadmaps.
Identify gaps in existing workflows, controls, and processes; design and implement remediation plans with measurable outcomes and defined owners.
Develop, publish, and continuously refine OTSI policies, procedures, standards, and technology governance protocols in coordination with ITBM, Legal, Security, and Compliance stakeholders.
Own end-to-end facilitation of the Enterprise Architecture Working Group (EAWG) and similar governance forums, including agenda development, pre-read coordination, minutes, action item tracking, and follow-through.
Own and maintain a comprehensive, current-state portfolio spanning all OTSI managed work: innovation initiatives, OTSI-centric operational workstreams, recurring service commitments, and ad hoc requests.
Define and monitor SLAs across OTSI managed work; model team throughput and capacity constraints, apply priority-based triage to incoming requests, and ensure commitments are realistic and defensible.
Coordinate with initiative owners, sponsors, and delivery teams to maintain portfolio data integrity; surface risks, dependencies, and milestone variances early and with recommended actions.
Own OTSI KPIs, OKRs, and governance metrics end-to-end (definition, collection, analysis, and reporting) and develop portfolio health dashboards that give OTSI leadership a clear, real-time picture of team performance and workload.

Requirements

Bachelor’s degree
5 8 years of experience in Information Technology, with exposure to IT governance, process improvement, portfolio management, or technology strategy.
Experience in Financial Services, or highly regulated environments
Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Confluence and SharePoint for documentation
Portfolio or project tracking tools (e.g., Jira, ServiceNow, Azure DevOps)
Data visualization and reporting tools (e.g., Tableau, Power BI)
Process modeling and diagramming tools (e.g., Draw.io, Visio)
Familiarity with governance and policy management platforms (PolicyTech, Archer)
Experience with workflow automation and process tooling
Working knowledge of COBIT, NIST 800-53, and ITIL with ability to identify control gaps and coordinate remediation.