District Advanced Support Technician

• Handle support calls for national fitness club locations in Phoenix and the surrounding area
• Examples of common calls include hardware malfunctions, software errors, user training, system outages and network failures.
• Provide advanced support via telephone to troubleshoot computer hardware, Windows Operating Systems, hardware malfunctions, and network outages.
• Open service requests for new support incidents as they are reported; update and close them in a timely manner.
• Visit fitness clubs within the area to perform onsite trouble-shooting, hardware installation and repair.
• Perform installs, moves, adds and changes of computers, peripheral devices and network components.
• Perform hardware inventories and maintain accurate inventory records.
• Contact warranty repair centers and coordinate onsite repair of hardware under warranty.
• Coordinate proper disposition of faulty hardware as directed by corporate office.
• Periodically perform large scale deployments of workstations and other hardware
• Regularly conduct preventative maintenance inspections of workstations and network equipment at fitness clubs to proactively maintain efficient system performance and maintain a clean and professional work environment.
• Professionally manage cables and wiring for computers and other hardware.
• Regularly visit every fitness club in the assigned area.

Do you have experience in Technical support?, * Proven experience in hardware and troubleshooting and repair.

• A+ Certification preferred.
• Two or more years of experience, providing technical support in a Windows environment, and proficiency working with Microsoft Operating Systems, PC hardware, and TCP/IP networks is required.
• Experience supporting retail or branch office environments is helpful.
• Two or more years of experience as a remote and self-managed technician is preferred.
• Candidates must demonstrate strong customer service skills, excellent oral and written communications, and diligent follow-through, have an eye for detail, and effectively prioritize workload in a demanding role.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * A career with growth opportunities
• A competitive compensation package
• Benefits-Medical, Dental, Vision, 401K, Short and Long Term Disability and Life Insurance
• Paid holidays
• Expansive, state-of-the-art facilities which provide a clean, friendly and motivating work environment

Wireless Technology Solutions LLC is an equal opportunity employer who recognizes the value of having a diverse workforce. We seek and encourage qualified applicants regardless of gender, ethnicity, or other cultural or physical characteristics

Job Type: Full-time

Pay: $22.00 - $24.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Wireless Technology Solutions LLC is a fast-growing technology services organization that is looking for a qualified applicant who can utilize their expertise in trouble shooting and repair of customer networks and desktop support.