Lead ServiceNow Developer

Join our clients ServiceNow team as a technical leader responsible for developing, administering, and ensuring quality across our enterprise ServiceNow platform. You’ll translate complex regulatory and operational requirements into scalable technical solutions while maintaining platform integrity through rigorous testing and continuous improvement.

Work Environment

• Hybrid with 3 days on-site in Tysons or Rockville or DC office

• Team of 3 engineers, 1 product manager and 1 engineering manager, * Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development

• Transform complex business requirements into robust technical specifications for software components and applications

• Provide guidance considering maintainability, scalability, and compatibility with future upgrades

Platform Configuration & Development

• Build and deploy AI features for both existing processes and potentially new tools

• Configure and customize ServiceNow using best practices-balancing functionality with minimal complexity

• Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements

• Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync

• Build integrations between ServiceNow and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs

Analytics & Reporting

• Design and maintain reports, workspaces, dashboards, service portals, and data visualizations

• Provide end users with actionable insights into platform performance and usage

Quality Assurance & Maintenance

• Conduct comprehensive testing including peer reviews and regression testing

• Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability

• Participate in testing platform upgrades and patches to ensure business continuity

• Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance

• Manage change activities within JIRA instance, including risk evaluation and approvals

• Orchestrate migrations between instances using update sets or application repository functionality

Support & Continuous Improvement

• Create and maintain documentation for system processes, configurations, and troubleshooting procedures

• Provide training to end-users and stakeholders

• Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with ServiceNow support when needed)

• Proactively identify and implement process improvements and optimizations

• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent practical experience

• 4+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development

• Proven experience with IRM/GRC ServiceNow applications

• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end

• Practical experience following iterative and agile SDLC practices

• Hands-on experience implementing ServiceNow integrations with other applications/platforms

• JavaScript proficiency and understanding of REST API concepts and integration patterns (hands-on API development experience helpful but not required)

• Willingness to learn other SaaS products and expand technical expertise

• Familiarity with AI concepts and tools

• Strong communication, collaboration, and problem-solving skills with a customer service orientation

Preferred Qualifications

• ServiceNow CSA (Certified System Administrator) or ServiceNow CAD (Certified Application Developer) certifications

• 8+ years of IT/software experience

• Hands-on API development experience

• Experience evaluating or implementing AI-powered features in enterprise applications

• Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage

• Experience with Agile collaboration tools (JIRA, Confluence, Miro)