IT Coordinator

• Answers the Help Desk incoming phone calls, provides first level support to end users, and utilizes our internal tracking system to create and update work orders.
• Coordinates PC’s and Point of sale refresh cycle
• Review backup logs and ensure successful operation.
• Responsible for performing the preventative maintenance on all desktop systems, including applicable operating system and application updates and patches.
• Handles relation or PCs and peripherals
• Ensures that department documentation is maintained and that new procedures are adequately documented.
• Provides a high level of customer support to all Casino Pauma’s internal and external customers.
• Responsible for compliance with the Casino’s internal control policies and procedures as it relates to the stated job description.
• Performs other duties as directed.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• Constantly walking, standing, hearing, seeing and talking
• Frequent eye/hand coordination and handling
• Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading and stooping

Do you have a valid Gaming license license?, Do you have experience in Software installation?, Do you have a High school diploma or GED?, * Ability to install, repair and troubleshoot computer systems and related components in a corporate environment

• Ability to multi-task in a fast pace environment
• Flexibility to work various shifts, weekends, weekdays, etc.
• At least two years experience working in a professional, corporate environment
• A commitment to providing exceptional customer service
• Ability to install, repair, and troubleshoot various software applications including the Microsoft Office Suite.

EDUCATION:

• High School Diploma or GED.
• Two-year degree in IT or completion of specific training required for the position with approval of the Director of Finance. 1 year of technical experience can be substituted for 1 year of training and/or education with approval of the Director of Finance.

LICENSE REQUIREMENTS:

Able to obtain and maintain a Pauma Gaming Commission License.

• Work is performed indoors in a climate-controlled environment
• Close spaces while working with others
• Moderate noise levels