Configuration Management Database & Hardware Asset...

• Ensure the accuracy and completeness of Configuration Item (CI) data within the CMDB.

• Oversee hardware asset lifecycle processes to align with operational, security, and financial standards.

• Serve as the subject matter expert for CMDB and Hardware Asset Management (HAM) practices.

• Collaborate closely with a vendor-managed HAM team to ensure high-quality asset data and process outcomes.

• Monitor vendor performance to ensure alignment with ITIL standards and support broader IT Service Management (ITSM) goals.

• Maintain governance frameworks and drive continuous improvement in asset management processes.

Role Highlights

• Not a supervisory role, but requires strong leadership and collaboration skills.

• Acts as a functional lead and liaison between internal stakeholders and the vendor team.

• Focused on strategic oversight rather than day-to-day operational execution.

We are seeking a detail-oriented and strategic CMDB/Hardware Asset Manager to lead the governance, data integrity, and lifecycle management of our Configuration Management Database (CMDB) and hardware assets across the enterprise., + Proven experience in CMDB and hardware asset management within an enterprise IT environment.

• Strong understanding of ITIL frameworks and ITSM principles.

• Excellent analytical, communication, and stakeholder management skills.

• Experience working with vendor-managed services is a plus.

What We’re Looking For

Education: High School or GED required. 4 Year / Bachelors Degree, preferred.

Experience: Five years, required. IT asset management, configuration management, or related areas in an enterprise environment.

Licensure/Certification: ITIL Foundation Certification, required. ServiceNow Certified System Administrator, preferred.

Additional Skills/Requirements (required):

• Advanced understanding of configuration and asset management best practices and tools (e.g., ServiceNow CMDB & Asset).

• Strong ability to audit and validate data accuracy.

• Demonstrated experience with vendor oversight and IT lifecycle governance.

• Excellent organizational, communication, and stakeholder collaboration skills.

• Working knowledge of hardware lifecycle processes (procurement, deployment, support, retirement).

• Ability to influence and drive outcomes across teams without direct authority.

• Familiarity with CMDB frameworks

Additional Skills/Requirements (preferred):

• Familiarity with enterprise architecture, and service mapping.

• Experience managing hardware assets in a healthcare IT environment.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.