Computer Support Specialist

Under the general supervision of the Director of Technology and building Principal, to maintain and keep the school district’s laptops, Chromebooks, computers, tablets, phones, printers, wireless access points, and network equipment in operating condition, meeting the technology needs of the district; troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems.

Essential Performance Responsibilities:

• Understand laptop and Chromebook technology with ability to troubleshoot and repair
• Understand desktop computers and repairs
• Install and maintain computer operating systems, application software, and related computer equipment.
• Perform computer and network hardware and software repair (computers, printers, scanners, and programs).
• Working knowledge of WiFi with ability to troubleshoot WiFi issues
• Inspect computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
• Assess malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
• Maintain the school -based computer labs and classroom computers
• Coordinate computer and network-related repair requests with end users
• Assist in record-keeping regarding the functioning and inventory of the school district’s computers and related equipment, repairs, etc.
• Install and troubleshoot phones
• Install troubleshoot and repair network Printers

Additional Duties: Performs other related tasks as assigned.

Do you have a valid Driver’s License license?, Do you have experience in Windows support?, Do you have a High school diploma or GED?, * Extensive knowledge of computer hardware and software installation procedures

• Knowledge of school district personal computer and software applications
• Knowledge of Windows 11 operating system, and network component configuration
• Ability to inspect, assess, troubleshoot, and repair computer network systems, hardware, and software. Includes PCs, laptops, Chromebooks, printers, wireless access points, projectors, touch screen panels, tablets, etc.
• Ability to work in different environments - independently, with a partner, and in groups.
• Working knowledge of Google and Microsoft products
• Ability to communicate effectively with all levels of end-users
• Ability to follow oral and/or written instructions
• Ability to report work orally and/or in writing to supervisors
• Ability to establish and maintain cooperative working relationships with staff and others contacted in the course of work
• Ability to carry out instructions furnished in written or oral form
• Ability to install and run network cabling using ladders and lifts
• Analytical, problem-solving, and creative-thinking skills with respect to computer-related issues

Physical and Mental Demands, Work Hazards:

• Works in standard office and school building environments.
• Able to lift and carry computer monitors, printers, and tower systems (up to 50 pounds)
• Working knowledge of tools and equipment required to install network systems including security cameras and network cabling
• Understanding that this position is meant to serve others in the school district to assist with teaching and learning., Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
• High School diploma.
• Related college or technical school coursework.
• Documented training in computer hardware, software and network use, troubleshooting and repair.
• A+ certification and/or networking certifications preferred.
• Motor Vehicle Operator’s License and ability to provide own transportation.
• Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair.

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance