System Administrator Level 2

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

• UNIX and Windows operating system administration
• IT system infrastructure management
• Tier 1 Help Desk and Tier 2 Escalation support
• Client/server/storage/network device troubleshooting
• Network component configuration
• Operating system software installation and maintenance
• In-depth IT systems troubleshooting
• Detailed analysis and feedback for escalated tickets
• Dispatch system and hardware problem resolution
• System capacity analysis and planning, * Ten (10) years experience as a System Administrator on programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional System Administrator experience may be substituted for a bachelor’s degree.

• Medical, dental, and vision insurance with 100% employer-paid premiums
• Medical coverage includes HRA / HSA / FSA options
• 100% employer-paid life insurance, AD&D, short-term and long-term disability
• 3 weeks paid PTO annually
• 401(k) with immediate vesting and company match up to 6%
• 11 paid federal holidays