Menu Systems Administrator

The Menu Systems Manager is responsible for building, maintaining, and optimizing NAYA’s menu architecture across all ordering platforms-POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders.

You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You’ll be the person who sees the menu as a system, not a set of disconnected items-someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design.

How You’ll Impact

• Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture.

• Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations.

• Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution.

• Enable flawless launches of new menu items, system updates, and new restaurant openings.

What You’ll Do

Menu Architecture & Configuration

• Configure, maintain, and optimize NAYA’s menu across all ordering platforms including POS, digital ordering, and third-party delivery partners.

• Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy.

• Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts.

Systems Integration & Data Accuracy

• Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting.

• Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence.

Testing, Launches & QA

• Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live.

• Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks.

• Onboard new restaurant locations into all menu systems with accuracy and consistency.

Cross-Functional Collaboration

• Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams.

• Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines.

• Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting.

• Bachelor’s degree preferred-ideally in Information Systems, Hospitality, or a related field.

• 3-5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment.

• 5+ years of experience in restaurant operations, technology, or systems enablement roles.

• Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and On Line Ordering Systems.

• Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives.

• Strong analytical, organizational, and communication skills.

A mindset that is:

• Highly detail-oriented

• Exceptionally organized

• Able to see the menu as a cohesive system-not a collection of parts

• Passion for improving guest and team experience through streamlined systems and thoughtful design.

• Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.

At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us

We are looking for an experienced, passionate person to grow with us as we live our mission. If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.

You will love working at NAYA

We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including, At NAYA, you’ll find more than a job - you’ll find a community that values you, supports your goals, and celebrates your success.