IT Field Support Technician

ElevaIT Solutions LLC

Painted Post, NY, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$41,600.0 - $44,554.0

Working hours

Regular working hours

Job source

careerjet.com

Tech stack

Microsoft Windows Active Directory Adobe Creative Cloud VoIP Cisco Systems VPN Client Command Prompt IT Management Virtual Private Networks (VPN) Microsoft Office Citrix Systems Windows PowerShell Security Software

+1 more

Servicenow

Job description

Painted Post, NY | Onsite Schedule Monday Friday, 8:00 AM 5:00 PM (some flexibility may be required) Top 3 Skills

Windows 11 deployment and hands-on end-user support
Hardware troubleshooting and endpoint management beyond basic imaging
Enterprise IT tools: Active Directory, ServiceNow, Cisco VPN, Citrix

What You’ll Do

Resolve hardware, software, and connectivity issues for end users - in person and remotely
Deploy and configure Windows 11 systems and standard corporate hardware
Manage Active Directory accounts and user access requests
Troubleshoot Cisco VPN, Citrix, and multi-browser connectivity issues
Install and configure Office 365, Adobe products, and endpoint security software
Handle printer/driver installs, device imaging via USB/PXE, and hardware asset tracking
Support IP telephony setup and basic corporate mobile device requests
Log, track, and resolve service tickets through ServiceNow
Perform equipment moves, physical setups, and occasional light travel to nearby sites
Collaborate across IT teams and contribute to technical roundtables

Requirements

1+ year of hands-on IT support experience - field tech, help desk, or desktop support
Working knowledge of Windows OS, especially Windows 11
Basic Command Prompt and PowerShell experience
Comfortable working directly with end users in a corporate, professional environment
HS Diploma or GED required; Associate’s degree a plus

Bonus If You Have

CompTIA certifications (A+, Network+, Server+, Cloud+, or similar)
Hands-on experience with ServiceNow, Citrix, or enterprise VPN tools
Background in device lifecycle management or IT asset tracking

Benefits & conditions

Pay Transparency Notice: In accordance with New York State Pay Transparency Law, the pay range for this position will be $20.00-$21.42 per hour., HARDY INDUSTRIES

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