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Product Support Specialist

West Coast Consulting LLC
United States
3 months ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
dice.com

Tech stack

Artificial Intelligence Software as a Service Programming Tools

Job description

  • Must have experience supporting SaaS platforms, developer tools, AI products, or other technical software solutions.

Requirements

Shift:- After a few weeks of training M-F, you will be switched to a shifted schedule, either Tues-Sat or Sun-Thurs., * Must have experience handling and resolving customer support tickets across Tier 1, Tier 2, and escalated support cases., * Must have worked in an environment where performance was measured against key support metrics such as CSAT, SLA compliance, resolution time, first response time, and customer satisfaction targets.

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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4:52 min

Delivering diverse consulting services from agile to artificial intelligence

Ranjit Lopez Ranjit Lopez · Europe 2026 Virtual

2:30 min

Evaluating and selecting an AI pair programming tool

Alexander Trusheim Alexander Trusheim +1 · World Congress 2025

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Talia Nassi · LIVE

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Core terminology and audiences for interpretable artificial intelligence

Karol Przystalski · LIVE

2:11 min

Designing comprehensive service layers for artificial intelligence adoption

Alexander Birke Alexander Birke +1 · World Congress 2024

1:38 min

Empowering developers through continuous learning and modern programming tools

Katrin Lehmann Katrin Lehmann +1 · World Congress 2025

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World Congress 2025 • about 1 year ago

Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails

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LIVE • over 5 years ago

Applying Agile Principles to Incident Management

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LIVE • over 1 year ago

Exploring AI: Opportunities and Risks in Development

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