Desktop Support Technician

Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks.

• A minimum of three (3) years’ experience providing technical support to end users in a

fast-paced environment.

• One year of Active Directory experience.
• Experience with ServiceNow ticketing software.
• Experience with Tanium or Workspace One MDM.
• Experience providing technical support for Microsoft Windows and Office in a network

environment.

• Experience with preventive maintenance and procedures of workstations and laptops
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system

specifications and design.

• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• Only the highest qualified candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver’s license with a clean record.