Desktop Field Technician

Seeking a highly skilled Senior Desktop Support Specialist (Desktop Field Technician) to provide enterprise-level end-user support within a large and fast-paced technology environment. This role is responsible for desktop and mobile device support, hardware and software deployment, troubleshooting complex technical issues, and supporting Audio/Visual conferencing technologies.The selected candidate will provide first- and second-level technical support, manage service requests, maintain endpoint devices, and ensure reliable technology services for internal and external users., * Respond to and resolve helpdesk tickets in a large enterprise environment.

• Provide end-user hardware and software support for desktops, laptops, and related technologies.
• Install, configure, maintain, and troubleshoot desktop computer and server hardware and software.
• Support and troubleshoot peripheral devices, including scanners, printers, specialty printers, and plotters.
• Perform Windows operating system installations, updates, and patch management.
• Prepare workstation and laptop images and deploy endpoint devices.
• Support mobile devices and mobile device management (MDM) solutions.
• Configure, support, and troubleshoot conference room Audio/Visual and video conferencing equipment.
• Create and maintain technical documentation, system specifications, and support procedures.
• Submit weekly status reports and project updates to management.
• Participate in after-hours, weekend, and on-call support rotations as required.
• Maintain a high level of customer service while supporting both internal and external stakeholders.

Do you have a valid Driver’s License license?, Do you have experience in Video conferences (communication methods)?, * Minimum 3 years of experience providing technical support to end users in a fast-paced enterprise environment.

• At least 1 year of Active Directory administration/support experience.
• Experience supporting Microsoft Windows operating systems and Microsoft Office applications in a networked environment.
• Experience using ServiceNow or similar IT service management/ticketing platforms.
• Experience with Tanium, Workspace ONE, or other Mobile Device Management (MDM) solutions.
• Strong troubleshooting skills involving desktop hardware, software, and endpoint technologies.
• Experience performing preventive maintenance on desktops and laptops.
• Experience creating and maintaining technical documentation.
• Excellent verbal and written communication skills.
• Ability to safely lift and transport equipment weighing up to 50 pounds.
• Valid Arizona driver’s license with a clean driving record., * Experience supporting enterprise Audio/Visual and video conferencing technologies.
• Experience with large-scale endpoint deployment and imaging.
• Experience supporting mobile device environments and endpoint management platforms.
• Previous experience in government, aviation, or other 24x7 operational environments., * Tanium or other Mobile Device Management (MDM): 2 years (Required)
• technical support to end users: 4 years (Required)
• Active Directory administration/support: 2 years (Required)
• ServiceNow or similar ticketing platforms: 2 years (Required)

License/Certification:

• Arizona driver’s license with a clean driving record (Required)

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.