IT Support Specialist

As an IT Support Specialist, you will provide day-to-day IT operational support and administrative processes. This role supports employee helpdesk requests, laptop setup, account administration, software/license tracking, SaaS vendor documentation, ERP voucher entry for SaaS invoices, and onboarding/offboarding activities.

What we are looking for:

You are an organized, proactive, and service-minded IT support professional who enjoys helping employees while keeping internal IT operations structured and accurate. You are comfortable handling day-to-day support requests, following established procedures, managing documentation, tracking open tasks, and coordinating with multiple departments. You take pride in maintaining accurate records for hardware assets, software subscriptions, licenses, vendor documents, renewal timelines, and user access. You are detail-oriented, reliable, and comfortable balancing hands-on IT support with administrative follow-up. You enjoy keeping processes organized, helping teams stay accountable, and supporting a smooth and compliant IT operation.

Responsibilities

• Provide first-line IT support for employees, including password resets, account access issues, basic troubleshooting, and software support.
• Prepare, configure, assign, and track laptops, monitors, peripherals, and other IT equipment.
• Support employee onboarding, offboarding, and role changes by coordinating equipment, accounts, licenses, and access updates.
• Maintain hardware asset records, software lists, license assignments, software owners, renewal dates, vendor contacts, and support notes.
• Track SaaS-related information, including automation capabilities, admin access, license counts, and subscription details.
• Maintain SaaS vendor documents, including contracts, quotes, invoices, renewal timelines, cancellation notice deadlines, and approval records.
• Enter and track SaaS-related invoice and advance payment voucher records in the ERP system, including supporting documents and approval status.
• Coordinate with IT, HR, accounting, procurement, vendors, and internal software owners as needed.
• Maintain IT procedures, checklists, documentation, and internal knowledge records.
• Assist with periodic license reviews, access reviews, asset verification, audit preparation, and IT operational improvement activities.

Do you have experience in Time management?, Do you have a Bachelor’s degree?, * Associate degree, technical certificate, or equivalent hands-on IT support experience required.

• Bachelor’s degree in information systems, Business Administration, Operations, Computer Science, or a related field is welcome but not required.
• 1-3 years of IT support, helpdesk, desktop support, operations, procurement, or administrative experience.
• Strong organizational, documentation, and follow-up skills.
• Comfortable working with spreadsheets, inventory records, software lists, and operational tracking documents.
• Basic understanding of laptops, Windows, Microsoft Office / Microsoft 365, user accounts, and common workplace IT issues.
• Strong verbal and written communication skills.
• Detail-oriented, reliable, and able to manage multiple requests professionally.

Preferred qualifications

• Experience with Microsoft 365 administration or similar business software platforms.
• Familiarity with software licensing, SaaS subscriptions, vendor records, or renewal tracking.
• Experience with ERP systems, invoice entry, procurement support, or payment voucher documentation.
• Experience supporting onboarding/offboarding, asset tracking, or access review processes.
• Familiarity with SSO, user provisioning, or basic identity administration.
• Relevant IT certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, Microsoft improvements.
• Bilingual in Mandarin and English is a plus.

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities
• Holiday pay

Propersys Corporation serves the semiconductor industry with high precision equipment, systems, and services. We support semiconductor fabrication customers through professional facility turnkey projects and system engineering services. As the company continues to grow, we are looking for talented members to join our internal IT team.