Help Desk Support

IT Support Technician - Mobile Device Migration * *Overview We are seeking a motivated and customer-focused IT Support Technician to support a large-scale mobile device migration project. This role is ideal for someone early in their IT career who enjoys hands-on technical work and delivering excellent end-user experiences. You will assist employees across multiple business units in transitioning from legacy mobile devices to new ones, ensuring a smooth and efficient migration process. Key Responsibilities

• Provide hands-on support for mobile device migrations (primarily Android-to-Android, with some iOS support)
• Assist end users in transferring:
• Contacts
• Applications
• Photos

• Files and folders

• Troubleshoot and resolve device setup and migration issues in real time
• Support devices within a Microsoft Intune (MDM-managed) environment
• Deliver exceptional customer service to users with varying levels of technical experience
• Manage and document support requests using a ticketing system (Track-It)
• Partner with various internal departments to support device rollout efforts
• Ensure a positive and seamless end-user experience throughout the migration process

• Experience in help desk or service desk support (entry-level or internship experience welcome)
• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Familiarity with:
• Windows 10 / Windows environments
• Microsoft Office

• Ticketing systems

• Basic understanding of:
• Active Directory
• Desktop support

Preferred Qualifications

• Experience with:
• Mobile device migrations
• Hardware installation and configuration

• Software installation and setup

• Exposure to Mobile Device Management (MDM) tools such as Microsoft Intune

• PC technician or desktop support experience What We’re Looking For

• Ability to work independently and manage time effectively
• Strong organizational skills and attention to detail
• Adaptability in a fast-paced, user-facing environment

• A proactive, positive attitude with a focus on delivering high-quality support Work Environment

• Windows-based environment
• Ticketing system utilized for support tracking
• Frequent interaction with end users across multiple business units

This is a Contract position based out of Elkhorn, WI. Pay and BenefitsThe pay range for this position is $20.00 - $23.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.