Service Desk Technician

We are seeking a Service Desk Technician to join a growing IT support team. This role provides first-level technical support to end users across a large enterprise environment. The ideal candidate will possess strong customer service skills, a troubleshooting mindset, and a desire to grow within IT. This opportunity is well suited for IT professionals looking to build hands-on experience, as well as candidates with prior service desk or help desk experience., * Provide first-level technical support via phone, email, and chat.

• Troubleshoot and resolve hardware, software, and access-related issues.
• Manage and document incidents and service requests through a ticketing system.
• Support users with productivity applications, operating system issues, and account management.
• Assist with password resets, access requests, and general break/fix support.
• Escalate complex issues to appropriate support teams when necessary.
• Deliver a high level of customer service while meeting service-level expectations.

• Strong communication and customer service skills.
• Basic understanding of IT support concepts and troubleshooting methodologies.
• Experience supporting Windows-based environments.
• Familiarity with user account administration and directory services.
• Experience supporting business productivity and collaboration applications.
• Ability to multitask and manage multiple support requests in a fast-paced environment., * Previous help desk, service desk, or technical support experience in an enterprise environment.
• Experience working with ticket management systems.
• Knowledge of user provisioning, access management, and identity services.
• Bilingual Spanish skills are a plus.

Key Skills

• Help Desk Support
• Service Desk Support
• Technical Troubleshooting
• Phone, Email, and Chat Support
• Customer Service
• Windows Operating Systems
• Ticketing Systems
• User Account Administration
• Access Management
• Enterprise IT Support

Experience Level

Entry-Level to Intermediate IT Support Professionals This is an excellent opportunity to gain valuable experience within a large enterprise environment while developing technical and customer support skills that can lead to long-term career growth in IT.

This is a Contract position based out of Oshkosh, WI. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oshkosh,WI.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.