Change Management Consultant

The Change Management Consultant will play a critical role in ensuring successful adoption of new business processes, technology solutions, and operating models., The Change Management Consultant is responsible for planning, developing, and executing organizational change management activities supporting the implementation of Microsoft Dynamics 365 Customer Engagement applications, including Sales, Customer Service, and Customer Insights Journeys.

This role serves as the bridge between business stakeholders, project leadership, and end users to ensure successful adoption of new systems, processes, and ways of working.

The ideal candidate will possess strong change management expertise, exceptional communication skills, and prior experience supporting large-scale digital transformation initiatives within insurance, healthcare, employee benefits, or regulated industries., Change Strategy & Planning

• Develop and maintain a comprehensive Organizational Change Management (OCM) strategy.
• Perform organizational readiness assessments.
• Conduct stakeholder impact analyses.
• Identify change risks and develop mitigation plans.
• Develop adoption and engagement strategies.
• Create change management roadmaps aligned to project milestones.

Stakeholder Engagement

• Identify executive sponsors and key stakeholders.
• Develop stakeholder engagement plans.
• Facilitate leadership alignment workshops.
• Support executive communications.
• Build stakeholder buy-in and sponsorship throughout the program lifecycle.

Communications Management

• Develop communication strategies and plans.
• Create executive updates, newsletters, FAQs, presentations, and awareness campaigns.
• Ensure consistent project messaging across impacted business units.
• Support change champion networks.

Training & Knowledge Transfer

• Assess training requirements.
• Develop role-based training plans.
• Coordinate training development activities.
• Facilitate instructor-led and virtual training sessions.
• Develop end-user documentation, quick reference guides, and support materials.

Business Readiness

• Conduct readiness assessments.
• Measure organizational preparedness.
• Coordinate go-live readiness activities.
• Support deployment planning and transition management.
• Partner with business leaders to ensure operational readiness.

Adoption & Reinforcement

• Monitor user adoption metrics.
• Analyze system utilization trends.
• Develop reinforcement plans.
• Identify adoption barriers and corrective actions.
• Support post-go-live stabilization activities., * Certified Employee Benefit Specialist (CEBS)
• Group Benefits Associate (GBA)
• Associate in Insurance (AINS)
• Associate, Customer Service (ACS)

Preferred Industry Experience

Strong preference will be given to candidates with experience in:

• Insurance Carriers
• Voluntary Benefits Providers
• Healthcare Payers
• Benefits Administration Organizations
• Wellness & Employee Engagement Providers
• Contact Center Transformation Programs

Experience supporting:

• Claims Management
• Benefits Enrollment
• Policy Administration
• Customer Service Operations
• Member Engagement Programs
• Regulatory and Compliance Initiatives

Technical Skills

• Microsoft Dynamics 365 Customer Engagement
• Customer Insights Journeys
• Microsoft 365
• Microsoft Teams
• SharePoint Online
• Power Platform
• Azure DevOps
• Learning Management Systems (LMS)
• Survey and Adoption Analytics Tools

Key Deliverables

• Organizational Change Management Strategy
• Stakeholder Impact Assessment
• Change Readiness Assessment
• Communications Plan
• Training Strategy
• Training Materials
• Adoption Metrics Dashboard
• Go-Live Readiness Report
• Post-Implementation Adoption Plan

Success Metrics

Success in this role will be measured by:

• User Adoption Rates
• Training Completion Rates
• Stakeholder Satisfaction Scores
• Business Readiness Scores
• Go-Live Success Metrics
• Reduction in Change Resistance
• Post-Go-Live Stabilization Outcomes

• Bachelor’s degree in Business, Organizational Development, Communications, Human Resources, Information Systems, or related field.
• 5+ years of Change Management experience supporting enterprise technology implementations.
• 3+ years supporting CRM, Customer Experience, or Digital Transformation initiatives.
• Experience supporting Microsoft Dynamics 365, Salesforce, ServiceNow, or comparable enterprise platforms.
• Experience leading change initiatives involving multiple business units.
• Strong executive communication and facilitation skills.
• Experience working in Agile and hybrid project environments., Change Management Certifications
• Prosci Change Management Certification
• Certified Change Management Professional (CCMP)
• Project Management Professional (PMP)
• SAFe Agilist Certification, * 28 years of experience in delivering complex IT Services & Solutions
• Microsoft Partnership heritage
• Thought Leadership - Excellent customer references.
• Execution Focus - High quality while being very cost effective with blended mode.

Founded in 1997, CompQsoft Digital is a leading next-generation AI transformation partner focused on helping enterprises reinvent customer engagement and reshape business processes. With deep expertise in Microsoft AI technologies, we empower organizations to unlock the full potential of AI across their operations.

We deliver measurable outcomes by embedding AI into the core of customers people, process, technology driving balanced quality outcomes. Our solutions reduce time-to-value, enhance customer and employee satisfaction, and drive innovation through AI-first strategies.

We partner with Microsoft by delivering AI-driven business transformation solutions built on Microsoft technologies such as Azure, Dynamics 365, Microsoft 365, and the Power Platform. Our goal is to help customers modernize operations, enhance customer engagement, and drive innovation through Microsoft s cloud and AI offerings.

Client Environment

This position will support a large-scale Dynamics 365 Customer Engagement transformation initiative for a leading provider of employee benefits, voluntary insurance products, health plan administration, wellness, and fitness services.

The project includes modernization of customer engagement processes across:

• Sales Operations
• Customer Service
• Marketing Automation
• Customer Insights Journeys
• Contact Center Operations
• Member and Employer Communications
• Benefits Enrollment Support
• Business Process Transformation