IT Support Engineer

ECS Recruitment Group

Farnborough, UK

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Job source

totaljobs.com

Tech stack

Computer Networks Data Transmissions Ghost (Backup Software) Image Management Windows Desktop Peripherals Routing & Switching

Job description

You’ll be responsible for ensuring the recovery centre is operational, technically ready, and capable of supporting customers during high-impact events. This role offers exposure to infrastructure, networking, Windows environments, and customer-facing incident support., * Provide technical support to customers during recovery rehearsals and live invocations

Support desktop, hardware, connectivity, and infrastructure-related issues
Attend pre-test meetings and produce pre- and post-test documentation
Troubleshoot and resolve incidents through to completion
Support relocation and invocation activity at customer sites when required
Assist with the implementation of services for new customers, including IT and communications installations
Act as a failover support resource to other regional recovery centres
Ensure full functionality of site facilities including UPS, generators, air conditioning, lighting, and connectivity
Provide out-of-hours and on-call support as part of a 24/7 rota
Maintain technical documentation, site guides, and user guides
Support health & safety, site security, and compliance requirements
Monitor and report potential security or fraudulent activity in line with company policies

Requirements

Windows desktop support (Intel/Windows environments)
Experience using imaging tools such as Symantec Ghost
Knowledge of Windows Server operating systems
Understanding of networking concepts, including switches and routers
Exposure to voice and data communications
Strong fault-finding and diagnostic skills
Experience supporting hardware, peripherals, and connectivity
Ability to work in a structured, process-driven technical environment

Personal & Professional Attributes

Professional, presentable, and customer-focused
Confident communicating with internal teams and external customers
Comfortable working under pressure in live incident scenarios
Able to work independently and use initiative
Flexible approach to working hours, including participation in an on-call rota due to it being a enviroment that operates 24?7
Strong work ethic with a proactive mindset