eCommerce Merchandising Operations Specialist - Tunis, Remote

• Switch between multiple toolsets on a daily basis to execute site changes
• Build pages from scratch using various components to match layouts provided by MX Designers
• Launch new products - building out full customer flows, including product set up through merchandising experience
• Own setting up and running site experiments through Contentful to test customer flows
• Know tool functionality and limitations inside and out and be able to communicate them to various stakeholders (internal and external) while also providing alternative solutions where possible
• Within the squad
• Know how to prioritize work based on effort vs. deadline
• Manage workload to deliver projects on time
• Understand and practice agile approaches and identify gaps in processes to streamline delivery of work
• Within the internal team and Global MX Ops
• Escalate issues with appropriate contextual information and own bugs raised to the MX Global Operations team until solution is reached
• Be an active and engaged team member
• Stay up to date on trainings and documentations

We are looking for an Operations Specialist to join our Merchandising team! As we develop our capability and extend our ability to manage the front end of our site into whole new areas, there is a need for a passionate, self-starter who has an eye for detail to help us build and manage the content on our site.

Why would you enjoy this opportunity?

We have amazing customers, and they need your help. When you meet our customers, you will quickly realize how fulfilling it is to help them realize their dreams. You’re not just selling business cards; you are empowering millions of people worldwide to follow their lifelong dream of starting a business and building their personal brand. You are helping them prove to themselves that they can do it. And earning their loyalty forever when you get it right.

It’s never boring. This is a fast-paced and dynamic role and fantastic for someone who loves a challenge. There is always something on site to change, an experience to be optimized, and a new way to approach a project.

You get to show-off all of your talents. This role lets (and expects) you to be a human Swiss army knife. You need to be a quick learner, like to challenge the status quo, enjoy seeing projects from start to finish, and feel pride in seeing your work live on our website.

You’ll be part of an amazing team. This kind of challenge attracts the best of the best. Come join them. You’ll be part of an agile cross-functional team who are the gatekeepers to our website and merchandising experience - you bring value to our customers, efficiently and effectively. You are part of the team - full of strategy, designers and copy writers - that brings our experiences to light for our customers., * Highly organized, detail-oriented, and process-driven

• Strong communicator, both verbal and async
• Comfortable in fast-paced, ever-changing environments
• Prioritizes personal workload effectively to meet deadlines
• Self-motivated and solution-oriented
• Receptive to feedback and open to constructive debate
• Thrives in collaborative, team-first settings
• Learns quickly and adapts with a growth mindset
• Acts with ownership and puts customer needs first
• Comfortable adopting new technologies, including AI powered tools, to improve productivity, solve problems, and drive operational excellence., * Degree in related field such as marketing or e-commerce
• 1-2 years of work experience in a related field such as e-commerce
• Experience with CMS platforms is required

Nice to have

• Experience using AI powered tools to improve productivity and workflow efficiency
• Experience with content management systems such as Contentful or similar CMS platforms.

We encourage our engineers to think like owners - to continue to act small as we grow. Every team defines their own roadmaps, and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble. We have a Remote-First operating model and culture, with team members in over 15 countries and 30 US states, offering autonomy and the flexibility to work from home. Cimpress also provides collaboration spaces for team members to work physically together., Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized physical (and digital) products, for over 17 million global customers. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back., Cimpress exists to help our customers live their dreams. Each dream is unique - and the Cimpress team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.