ServiceNow ITSM Developer

• Responsible for developing and maintaining ServiceNow ITSM solutions, translating business requirements into scalable workflows, integrations, and automated service processes., · Configure and customize ServiceNow ITSM modules:

o Incident Management

o Problem Management

o Change Management

o Request Management

o Service Catalog

o Knowledge Management

o CMDB

· Develop:

o Business Rules

o Client Scripts

o Script Includes

o UI Policies

o UI Actions

o Workflows / Flow Designer automation

· Build integrations using REST/SOAP APIs and external enterprise systems.

· Gather requirements and convert business use cases into technical solutions.

· Perform testing, deployments, debugging, and production support.

· Create technical documentation and ensure ITIL alignment.

· ServiceNow Administration & Development

· ITSM and ITIL processes

· JavaScript

· Flow Designer & Workflow automation

· REST/SOAP APIs

· CMDB & Service Catalog

· ACLs, UI Policies, Client Scripts

· HTML/CSS basics