IT & Digital Officer

• Assist with procurement of IT and communications software, hardware, peripherals, and support services to meet organizational requirements.
• Work alongside external contractors to provide software and hardware support, resolving incidents for staff across the entire trust.
• Deliver basic staff training on general office equipment, software, and induction to IT and communication systems for new starters.
• Help secure all digital systems against cyber-attack, including staff awareness of current cyber threats and secure remote access.
• Maintain secure daily backups of data on computer network file servers and recover information requested by staff and volunteers.
• Implement preventive measures by checking system logs, applying patches and security updates, and maintaining or upgrading network components.
• Support digital transformation projects, including webcams for immersive community engagement and tap to donate systems at remote sites.
• Carry out additional ad hoc tasks for the Head of Facilities and Digital, including membership support and external fundraising activities.
• Follow organizational policies and procedures, promoting environmentally friendly working practices and high standards of efficiency and customer care.

• Relevant experience or qualification in IT and/or Maths and English GCSE at grade 4 or above, with at least two years in IT support or a similar role.
• Experience procuring computer hardware and providing IT problem-solving in a mixed hardware, software, and network environment.
• Good understanding of computer systems, security protocols, and GDPR principles and best practice for handling personal data securely.
• Hands-on experience diagnosing and resolving hardware, software, and network issues for users with varying technical knowledge levels.
• Experience managing and supporting Microsoft 365 tools, including Outlook, Teams, SharePoint, OneDrive, Azure and Entra in a business context.
• Working knowledge of Active Directory user administration, including password resets, account creation, and managing user and group permissions.
• Experience managing Windows Server environments and Endpoint management solutions to ensure secure, stable, and up-to-date devices.
• Experience maintaining networking equipment such as routers, switches, and firewalls, ensuring connectivity and appropriate access controls.
• Ability to maintain privacy and confidentiality, communicate effectively and confidently, and support others in achieving their goals.
• Capable of working independently and as part of a team, prioritizing multiple tasks, with a full UK driving licence and access to a vehicle desirable.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.