IT Lab Support

Job Description: We are seeking a skilled IT Support Specialist to join our team. In this role, you will provide technical support for our laboratory equipment, ensuring that our scientists can effectively use both hardware and software specific to their research needs. Your expertise will be crucial in maintaining the smooth operation of our lab technology. Key Responsibilities: Technical Support: Provide timely and effective IT support for lab equipment, including installation, configuration, maintenance, and troubleshooting of hardware and software. User Assistance: Assist scientists with technical issues related to their lab equipment, offering solutions and guidance to ensure minimal disruption to their research activities. Equipment Management: Monitor and maintain lab equipment to ensure optimal performance, including regular updates and preventive maintenance. Training: Conduct training sessions for scientists to help them understand and utilize lab equipment and software effectively. Documentation: Create and maintain detailed documentation of support activities, equipment configurations, and troubleshooting procedures. Collaboration: Work closely with scientists and other IT team members to identify and resolve technical challenges, and to implement improvements to lab technology. Vendor Coordination: Liaise with equipment vendors for support, repairs, and upgrades as needed. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. Proven experience in IT support, preferably in a laboratory or research environment. Strong knowledge of lab-specific hardware and software. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Effective communication skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Familiarity with industry-specific regulations and compliance standards is a plus.

lab support, vendor communication

Top Skills Details

lab support,vendor communication

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.