IT Support Specialist

Dr. Praeger’s is seeking an experienced IT Support Specialist to provide on-site Level 1 technical support across our Elmwood facility. This is a fast-paced, hands-on role supporting a user base of approximately 75-150 employees, including both salaried and hourly staff. The ideal candidate is self-sufficient, requires minimal ramp-up time on core IT tasks, and can hit the ground running while learning our specific business processes and operational environment. -Provide Level 1 help desk and on-site technical support for desktop, laptop, and peripheral issues -Troubleshoot and support manufacturing equipment, including Zebra label printers and handheld scanners -Manage desktop and laptop deployment, including imaging and configuration -Support employee onboarding and offboarding processes, including account setup and equipment provisioning -Administer and support Active Directory (on-premise with cloud sync) -Handle Office 365 licensing and general software maintenance -Manage network connectivity issues and general network support -Maintain IT inventory, including computers and printer toner -Log and manage support tickets through the Halo ticketing system (volume approximately 15-20 tickets/day, plus in-person requests) -Escalate complex issues to the IT Manager or MSP as appropriate

Trouble shooting, Windows, Network Connectivity

Top Skills Details

Trouble shooting,Windows,Network Connectivity

Additional Skills & Qualifications

Required skills: -Strong Windows OS troubleshooting and configuration skills -Experience deploying and imaging desktops/laptops -Working knowledge of Active Directory administration -Solid understanding of basic networking and connectivity troubleshooting -Experience with Office 365 licensing and administration -Familiarity with printer support and peripheral troubleshooting -Ability to work independently in a fast-paced environment with minimal supervision Preferred Qualifications -Experience with Zebra printers and handheld scanners -Spanish language proficiency (strongly preferred given staff demographics) -Prior experience supporting manufacturing or warehouse environments -Familiarity with MSP-supported IT environments

Experience Level

Intermediate Level

This is a Contract position based out of Elmwood Park, NJ.

Pay and Benefits

The pay range for this position is $20.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.