Desktop Support Technician Level III

The Desktop Support Technician Level III is responsible for maintaining and monitoring end-user workstations and productivity within the local area network. This role also involves performing a range of maintenance, software installation, end-user support, and training tasks to ensure workstations and networks adhere to company standards.

• Displays knowledge of technology fundamentals required for the technician role
• Provides primary, secondary, and tertiary support for users of desktop computers and peripherals
• Offers primary support for client computer access to network resources
• Analyzes, supports, and resolves customer technical issues including malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop
• Installs, configures, and maintains computer hardware, peripherals, and applications consistent with IT standards and processes
• Coordinates issues and solutions with other IT support personnel and users
• Responds to user issues in a timely and effective manner
• Works as a member of a team and provides off-hours support when required
• Uses tracking system to document issues and resolutions
• Ensures compliance with established company security policies and accepted risk impact to the business
• Maintains configuration management documentation
• Performs system or network administrative functions (review of system logs, backup activity, etc.)
• Provides remote support throughout the U.S. and other Elbit Systems worldwide locations as needed

• 3-5 years functional experience may substitute for a Bachelor’s degree
• Associate’s degree is preferred; 1-2 years functional experience may substitute
• Specific Degree Field Required: Information Technology or Computer Science
• 5-10 years of functional (using skill set) experience is required
• Entry level management experience is required
• 5-10 years of industry experience is required
• Training Pre-requisites (Within One Year of Taking Position):
• ESD
• Safety Training, as dictated by Safety Department

Skills and Abilities

• CA Technologies
• Sophos SafeGuard & Protection
• Symantec Backup Exec
• Microsoft Active Directory
• Ability to troubleshoot hardware and software issues related to desktop systems and peripherals
• Ability to diagnose and mitigate basic network connectivity issues
• Ability to deploy new hardware, peripherals (standalone or networked), and software
• Ability to quickly determine user issues and take action to solve problems
• Ability to assist users via remote support tools or at the user’s desk
• Ability to establish computer connections on existing networks
• Ability to use operating system tools to mitigate system issues
• Ability to install and configure printers
• Communicates clearly and concisely, in written and oral formats, with appropriate audiences about decisions, plans, and tasks in a timely manner
• Ability to work On-Call on a scheduled rotation

Travel/Physical Requirements

• Uses standard office equipment, computers, phones, photocopiers, filing cabinets & fax machine
• Professional fast-paced environment
• Largely a sedentary role
• Lift up to 50 lbs., walk, kneel, stoop, and/or crawl, sometimes in tight places
• Position generally requires (50% sitting, 30% walking & 20% standing)
• May require travel up to 10%

• Most locations offer a 9/80 schedule, providing every other Friday off
• Competitive compensation & 401(k) program to plan for your future
• Robust medical, dental, vision, & disability coverage with qualified wellness discounts
• Basic Life Insurance and Additional Life & AD&D Insurances are available
• Flexible Vacation & PTO
• Paid Parental Leave
• Generous Employee Referral Program
• Voluntary Benefits Available: Longer Term Care, Legal, Identity Theft, Pet Insurance, and more
• Voluntary Tricare Supplement available for military retirees

Elbit America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to supporting those who contribute daily to the safety and security of the United States. Elbit Systems of America, LLC is wholly owned by Elbit Systems Ltd. (NASDAQ: ESLT and TASE: ESLT), a global high-technology company engaged in a wide range of programs for innovative defense and commercial applications. For additional information, visit: ElbitAmerica.com or follow us on YouTube.