Junior Cloud Network Technician

• Provide first-level desktop support, including incident resolution and service request fulfillment.
• Maintain, troubleshoot, and repair computer systems, mobile devices, and peripherals.
• Support multiple facility locations with both onsite and remote troubleshooting.
• Manage IT assets throughout their lifecycle, including documentation and change tracking.
• Develop and update technical documentation for team knowledge sharing.
• Participate in cross-team technology projects requiring Tech Ops involvement.
• Assist with Layer 1 network troubleshooting and audio/video system support.
• Utilize a ticketing system to track, resolve, and document technical issues.

Do you have experience in Windows?, * 2+ years of experience supporting an enterprise technology environment.

• A+ Certification (required); Network+ and ITIL 4 training preferred.
• Proficiency with Microsoft Windows 11, Microsoft Office 365, and current Microsoft OS environments.
• Experience supporting iPads, iPhones, and Surface devices, plus familiarity with Apple Ventura/Sonoma.
• Knowledge of Citrix, Windows virtual desktop environments, and Microsoft Azure fundamentals.
• Experience with asset management systems and documentation writing.
• Strong communication skills with the ability to present technical information clearly.
• Ability to work independently, manage multiple priorities, and adapt to changing workflows.
• Strong analytical and problem-solving abilities with a customer-first mindset.