IT Service Desk Technician (Level 1)

As an IT Service Desk Technician (Level 1) for British Engineering Services Group, you will provide first line technical support to users across the Group, ensuring incidents and requests are handled efficiently and securely. You will play a key role in delivering a reliable, user-focused IT service while continuously developing your technical knowledge and skills.

You will:

• Act as first point of contact for IT support via phone, email, Teams, or service management systems
• Log, manage, and progress incidents and service requests accurately
• Resolve hardware, software, and Microsoft 365-related issues
• Build, configure, and support end-user devices using standard tools and images
• Support joiner, mover, and leaver processes, including equipment provisioning and returns
• Maintain accurate IT asset records and documentation
• Document resolutions clearly to support knowledge sharing and continuous improvement
• Escalate more complex issues to relevant teams where required
• Assist with knowledge base articles and service improvement activity

• Some experience in an IT support, service desk, or customer service environment
• Knowledge of Windows 10/11, Microsoft 365, and end-user devices
• Exposure to identity and access management (Entra ID/Azure AD)
• Understanding of basic IT security principles and patching
• Strong troubleshooting and problem-solving skills
• Clear and professional communication skills with non-technical users
• Ability to manage multiple tasks and priorities effectively
• Good attention to detail and documentation skills
• A collaborative approach to working within a team
• Full UK driving licence and access to your own vehicle (essential)
• Awareness of ITIL principles or Microsoft certifications would be advantageous

Annual leave, Employee discount, Employee assistance programme, Company pension, Enhanced maternity leave, Car scheme Permanent, Full-time Manchester, * A starting salary between £26,000 - £30,000, negotiable depending on experience

• A flexible working approach, the role will be based in our Manchester city centre office, with some home based working available (you must have suitable Wi-Fi, and provide your own office set-up for time spent working from home)
• Up to 10% pension contribution
• 2 x life cover
• Enhanced maternity / adoption leave
• Annual salary review
• 25 days annual leave plus 8 bank holidays
• An additional day’s holiday for your birthday every year
• An extra day’s holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme

At British Engineering Services Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers’ assets legally compliant, operational and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people.

Our IT team play a critical role in enabling British Engineering Services Group to operate safely, efficiently and securely. We provide reliable technology, modern workplace solutions and responsive support that keeps our colleagues connected and productive. From day-to-day support to continual improvement, IT underpins how we serve our customers and support our people., Our team is made up of some of the most skilled and talented people and that’s what matters to us. At British Engineering Services Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

What’s more, we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don’t meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.

To apply for this role, simply click “Apply”. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.