Help Desk Technician

We are looking for part-time employees to work in our Product Support / Help Desk environment. Successful candidates will need the ability, through hardware and software, to troubleshoot problems in an office environment while the robot is operating in the field (Hospitals / Medical Centers / Hotels).

• Serve as the first point of contact for our Customer Service team, by means of automated alerts, phone calls, email, or electronic chat sessions, responding quickly and competently.
• Perform Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems.
• Provide quick technical assistance and customer service support for incoming communications, followed by remote troubleshooting through diagnostic techniques and pertinent questions
• Walk customers through equipment familiarization, basic usage, and problem resolution, and be able to escalate issues appropriately when onsite service is required.
• Expected to prioritize and manage several open issues at one time, documenting the process and technical knowledge in our ticketing system.

What YOU Need to Succeed:

• Must have at least an Associate’s Degree in an IT related field.
• Must be willing and able to troubleshoot, maintain, configure, and install both hardware and software.
• Linux knowledge and /or experience is a plus
• Must present self well, in a professional image, and have strong communication skills.
• Opportunity to travel to onsite to provide field service for Aethon equipment

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today’s rapidly evolving technological landscape.