Salary: £29,000/annum plus commission

Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly Introduce the customer to the appropriate technician to discuss the work being done. Schedule work to meet customer requirements, liaising with technicians and Bodyshop regarding job complexity and parts availability Track and report issues that could affect customer satisfaction or team targets Encourage the sale of Toyota parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions Ensure that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists.

Do you have a valid Driving License license?, Do you have experience in Microsoft Word?, Do you have a GCSE?, Extremely organised, with great attention to detail. Flexible, proactive and hard-working Strong people skills - you’re approachable and enjoy assisting colleagues Curious, keen to learn and apply your learning in helping customers and colleagues Thrive in a busy, high-pressure environment

Experience: Good level of general education - at least GCSE English and Maths IT skills (MS Word, PowerPoint and Excel) Previous customer-focused work experience is advantageous; however, no specific industry experience is required Driving Licence (preferred)

Pulled from the full job description

• Employee discount
• Life insurance
• Employee assistance programme
• Company pension
• Cycle to work scheme
• Car scheme, Workplace Pension Scheme Cycle to Work Scheme Eyecare Vouchers Loyalty & Long Service Awards Life Insurance Employee Assistance programme Employee Discounts Car Leasing Scheme Training and on-going development with the Award-Winning Toyota Academy Opportunity for career progression