Client Partner - IT Services

Client Partnership & Growth

• Act as the executive partner and primary point of contact for senior client stakeholders, owning end-to-end client relationships.
• Lead C-suite and senior stakeholder engagement, building trusted, long-term partnerships.
• Drive account expansion by identifying new opportunities, cross-selling, and up-selling services aligned with evolving client needs.
• Position the company as a strategic enabler of client business outcomes.

Delivery Oversight & Governance

• Provide executive oversight on project delivery, ensuring adherence to SDLC practices, quality standards, and timelines.
• Partner with technical delivery leaders and project managers to translate business requirements into actionable project plans.
• Review and validate deliverables before client submission, maintaining accountability for delivery excellence.
• Monitor project performance, budgets, timelines, and resources to ensure successful outcomes.
• Proactively address risks, resolve escalations, and ensure high levels of client satisfaction.

Leadership & Collaboration

• Mentor and develop account management and project management professionals, fostering leadership capability and client-centric thinking.
• Collaborate across global delivery teams (US and India) to ensure seamless execution and consistent client experience.
• Bridge the gap between business stakeholders and technical teams, effectively communicating technical and functional concepts.

• 15+ years of progressive experience in Account Management, Client Partner, or Program/Engagement Leadership roles within IT services/consulting.
• Demonstrated success in managing large enterprise accounts with accountability for revenue growth, client retention, and delivery excellence.
• Proven leadership in managing project managers, cross-functional technical teams, and complex multi-project engagements.
• Strong ability to comprehend and communicate technical concepts effectively with both technical and non-technical stakeholders.
• Exceptional relationship management, executive communication, and negotiation skills with experience engaging C-suite stakeholders.
• Experience working with US-based clients and leading engagements supported by offshore delivery teams (India).
• Domain expertise in healthcare, pharmaceuticals, or life sciences with knowledge of compliance, processes, or product lifecycles (highly desirable).
• Knowledge of emerging technologies and ability to align them with client business strategies.
• Background in IT services, consulting, or software product development.
• Bachelor’’s degree required; MBA or advanced degree preferred.