MSP Systems Administrator

We are a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses with both IT and advanced cybersecurity solutions. We’re looking for a Systems Administrator with MSP experience who wants to grow their technical skills and build a career in IT and cybersecurity., As an MSP Systems Administrator you will contribute to creating and maintaining these highly reliable and secure systems. Our advanced remote monitoring and management software will alert you to potential problems as well as critical issues. You will assess, diagnose and remediate the issue. Some remediation may be done remotely, some may require a visit to the client’s office. You will be able to work from home when appropriate, as long as you can drive to client sites on a moment’s notice when needed.

Core responsibilities of this position:

• Install and configure computers, servers, firewalls and peripheral equipment
• Troubleshoot and repair computer hardware issues
• Diagnose and repair network issues

Do you have a valid Driver’s License license?, Do you have experience in Windows support?, This role is ideal for someone with previous MSP experience reliable, detail-oriented, motivated to learn, and thrives in an environment that is not always predictable., * Strong attention to detail

• Good communication and interpersonal skills
• Outgoing, positive attitude
• Customer service focused
• Ability to follow procedures
• Reliable and responsive

Candidates will possess the following technical skills and experience:

• At least two years experience working for a MSP
• Experience with MSP-specific tools like Autotask, Datto RMM, ITGlue
• A+, Network+, Security+ and/or Microsoft certifications desired
• Microsoft 365, Intune and Entra ID installation/configuration
• Deep knowledge of networking concepts/protocols such as DHCP, DNS, subnet masking, segmentation, IP routing, VPN configuration, RDP
• Diagnose computer/network failures and anomalies and develop a resolution
• Computer component replacement (hard drives, memory, power supplies, etc.)
• Strong knowledge of Windows 11 and Windows Server 2016 and later operating systems
• Configure and maintain Active Directory
• Configure routers/firewalls, managed switches, wireless access points and other network equipment
• Configure Microsoft Outlook for Exchange email accounts
• Experience testing and terminating Ethernet cabling
• Ability to work remotely using RMM software
• Experience with MacOS, iOS and Android devices
• Minimum 4 years relevant experience, with at least 2 years in end-user support

Additional requirements:

• Currently living in and able to service customers in the Denver Metro area
• Must have a car in good running condition, valid driver’s license, proof of auto insurance and ability to drive to job sites around the Denver Metro area
• May occasionally be required to lift or move servers and other equipment weighing up to 40 lbs
• Ability to pass a background check, * IT support: 4 years (Required)
• Managed Service Provider (MSP): 2 years (Required)

Pulled from the full job description

• Professional development assistance
• Health insurance
• Paid time off
• Dental insurance
• Flexible schedule, * Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Do you currently live in the Denver Metro area and able to drive to clients in the Denver Metro area?
• What is the first personal characteristic an ideal candidate should have?

CMIT Solutions provides IT security and support services to small to medium sized businesses in 300+ locations nationwide. Our centrally managed Network Operations Center, Security Operations Center and Help Desk provide 24x7 remote monitoring, diagnostics and remediation for our clients. Our local offices give our clients the personal attention needed for a successful relationship, as well as the necessary onsite support for installations and repairs. Our clients rely on us to provide them with a secure and reliable IT environment so they can focus on their business. We take a proactive approach, predicting and repairing small issues before they escalate into downtime., CMIT Solutions of West Metro Denver is seeking an MSP Systems Administrator to provide the superior level of technical support our clients have come to rely on. Our clients are small to medium sized businesses mostly in the south and west Denver metro area. We believe in a healthy work/life balance. Overtime and working outside normal business hours is rare. We have a strong focus on cybersecurity, both internally and for our clients. We reward education by paying for formal training and certification exams that are relevant to an employee’s work.