IT Performance Mgr 1

• AI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing, Intelligent Processing, Physical Intelligence)
• Data & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)
• Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)
• Digital Engineering (Application Modernization, Product Engineering, Platform Engineering, DevSecOps)
• Quality Engineering (Manual Testing, Non-functional testing, Test Automation, Digital Testing)
• Enterprise Platforms (SAP, Microsoft, Oracle, etc.)

Our focused industries and target segments:

• Banking, Financial Services, & Insurance
• Manufacturing, Transportation, & Logistics
• Energy & Utilities
• Telecom & Media
• Healthcare & Life-sciences
• Government & Public Sector (FED, SLED, & Partners)
• Hi-Tech, Establish and maintain strong working relationships with internal clients throughout the organization * Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience * Assist with new hire and onboarding processes * Support the IT Software renewal and approval processes * Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively * Provide assistance and training for IT tools, equipment and systems * Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality. * Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements * Assist the Audio-Visual team with Microsoft TEAMS support * Assist with special projects within the department and team.

Do you have experience in ServiceNow?, Do you have a High school diploma or GED?, The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience. * Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving. * The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously * 4+ years related experience in an IT or administrative support role * Must be generally familiar with IT connectivity, systems and hardware * Willing to participate in occasional travel * Hands-on experience with ServiceNow * History of successful process improvement implementations is a plus. * Must be able to work both independently or with a group, Must have minimum HS diploma or GED

OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.