AZDOT - IT Software Project Coordinator

• Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.

• Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.

• Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.

• Manage, Maintain and coordinate software assets for existing approved software.

• Respond to requests for technical assistance via phone, chat or email for Software assets.

• Assist in facilitating software requests for existing approved software.

• Research questions using available information resources.

• Advise user on appropriate action.

• Follow Information Technology process, standard, governance and procedures.

• Follow up with customers and users to ensure complete resolution of issues.

• Identify and escalate situations requiring urgent attention.

• Track and route problems and requests and document resolutions.

• Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

Do you have experience in Ticketing system technical support?, * 1-2 years of experience in project coordination

• General knowledge of software licensing and asset management methodologies and tools

• Experience with ServiceNow and Google Suite, * General knowledge of the organization’s policies and procedures

• General knowledge of software licensing and asset management methodologies and tools

• Knowledge of technology asset life cycle management processes

• Ability to maintain accurate documentation and records.

• Demonstrated ability to work collaboratively in teams and across organizations

• Demonstrated ability to balance, prioritize and organize multiple tasks

• 1-2 years of experience in project coordination

• Experience with ServiceNow

• Experience with Google Suite

Skills

• Familiar with IT ticketing, service desk, and asset management systems

• Working knowledge of fundamental operations of relevant software,

• applications and collaboration tools such as Google and Microsoft suite.

• Related experience and training in troubleshooting and providing customer support

• Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)

• Knowledge and experience of customer service practices, including communication skills.

• Ability to work independently and maintain levels of productivity

• Being detail-oriented and capable of delivering a high level of accuracy

• Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
• Familiar with a variety of IT concepts, practices, and procedures

$29 an hour - Full-time