Lead Consultant - Workday (AMS)

Tata Consultancy Services Limited

Irvine, CA, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$120,000.0 - $150,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Workday Integrations Workday Business Process EIB Workday Servicenow

Job description

The Workday AMS Lead (Techno-Functional) owns end-to-end delivery of Workday Application Management Services, providing both functional and technical leadership. This role is accountable for stable production operations, SLA adherence, stakeholder management, and governance across Workday functional modules and integrations, while acting as the primary escalation and decision owner in steady state. Key Responsibilities

Own overall AMS delivery for Workday functional and integration support (L1/L2), ensuring SLA and KPI adherence
Act as the final escalation point for critical incidents and complex techno-functional issues
Perform and govern cross-module and cross-integration impact analysis before fixes or reruns
Lead incident, problem, and root cause management, including preventive actions for recurring issues
Review and approve configuration and integration fixes within approved AMS scope
Serve as the primary client-facing lead, providing operational updates, risk visibility, and resolution plans
Establish and maintain SOPs, runbooks, and knowledge articles for steady-state operations
Coordinate releases, regression validation, and post-release stabilization activities
Provide technical and functional guidance to onshore/offshore teams; mentor and review deliverables

Requirements

Do you have experience in Workday?, * Strong hands-on experience across Workday Functional modules (HCM, Compensation, Talent, Benefits)

Solid Workday integration support experience (EIB, PECI, Core Connectors; Studio - support focus)
Deep understanding of Workday Business Process Framework and cross-module impacts
Proven AMS / Production Support experience (L1/L2) with ITSM tools (ServiceNow or equivalent)
Ability to analyze integration logs, data issues, security/access impacts
Strong stakeholder communication, governance, and escalation-handling skills
Experience leading onshore/offshore teams in steady-state support models
Strong communication skills for HR and business stakeholder interaction