Workday-Production Support (AMS)-- Functional consultant

Provide Level 1 and Level 2 functional support for Workday modules (HCM, Compensation, Talent, Benefits), ensuring stable day-to-day operations and timely resolution of business user issues. Key Responsibilities

• Handle functional incidents and service requests, including issue triage and resolution

• Perform business process and configuration troubleshooting within approved scope

• Support Workday business cycles (compensation, talent reviews, benefits enrollment)

• Execute standard configuration changes (BP updates, eligibility rules, validations)

• Support UAT, regression testing, and release validation activities

• Maintain SOPs, knowledge articles, and support documentation

Do you have experience in Workday?, * Hands-on experience with Workday functional modules (HCM / Comp / Talent / Benefits)

• Strong understanding of Workday Business Process Framework

• Experience in L1/L2 AMS support model and ITSM tools (ServiceNow or equivalent)

• Ability to analyze cross-module functional impacts

• Working knowledge of Workday reporting and data validation

• Strong communication skills for HR and business stakeholder interaction