Tech Support Technician

• Receive and respond to incoming calls, emails, and work orders related to technology issues during the building’s primary hours of operation.
• Provide Tier 1 troubleshooting and support for student and staff Chromebooks, including power and charging issues, login and account problems, Wi-Fi connectivity, screen and keyboard issues, and basic hardware repair or swap-out.
• Image, enroll, update, and prepare Chromebooks for deployment, and process devices for repair, replacement, or end-of-life.
• Set up, troubleshoot, and maintain classroom display technology, including projectors, document cameras, interactive panels, and the cables and connections that support them.
• Support staff and students with common peripherals such as monitors, keyboards, mice, headphones, webcams, printers, scanners, and charging carts.
• Troubleshoot basic internet and network connectivity issues at the device and classroom level, and confirm whether a problem is isolated or building wide before escalating.
• Install, configure, and test district approved software and applications on supported devices.
• Provide hands-on assistance and informal training to help staff and students use their devices and classroom technology effectively.
• Log all work accurately in the help desk or ticketing system, including the issue, the steps taken, and the resolution.
• Maintain an accurate inventory of building technology assets and document device assignments, repairs, and losses.
• Escalate complex, network, server, security, or systems level issues to Tier 2 staff or the Director of Technology with clear notes on what has already been tried.
• Maintain confidentiality regarding all student and staff information.
• Comply with all school district policies and procedures.
• Communicate effectively and professionally with staff, students, and administrators.
• Demonstrate initiative, work independently, and follow tasks through to completion.
• Continue to build personal knowledge of the devices, software, and classroom technology you support.
• Other duties as assigned by the Director of Technology, Building Principal, Central Office Administration, or Superintendent of Schools.

Do you have a valid Driver’s License license?, Do you have experience in Working with students?, Do you have a High school diploma or GED?, Niles Community Schools is looking for a dynamic Tech Support Technician. Highly-effective communication skills and professionalism required for daily interaction with a diverse workforce, student population, building administration and community., * High school diploma or equivalent required. An Associate’s degree, documented progress toward a degree, relevant certifications, or comparable hands-on experience is preferred.

• Experience supporting Chromebooks, Google Workspace, or similar devices and platforms is preferred.
• Experience in an educational environment working with staff and students is a plus.
• Comfortable with basic technology troubleshooting concepts, methods, and tools, with a strong focus on Chromebooks and classroom devices.
• Able to learn new systems quickly and follow documented procedures.
• Able to collaborate and communicate effectively with a range of school audiences, including students and staff who are not technically inclined.
• Must possess and maintain a valid driver’s license and reliable transportation for travel between buildings.
• Willingness to improve and develop job related skills.
• Excellent work habits and attendance record.
• Shall remain free of any alcohol or non-prescribed controlled substance abuse in the workplace.

3.73.7 out of 5 stars United States $17 - $19 an hour - Full-time