NET Dispatcher (Part-Time)

• Receive and process requests for non-emergency patient transports
• Schedule local and long-distance transports to maximize available resources
• Maintain transport logs and collect patient demographic, medical, and insurance information
• Monitor ambulance status and coordinate transport activity
• Verify insurance information and review patient care reports for documentation compliance
• Track dispatch activity using designated software and spreadsheets
• Perform quality assurance activities for NET calls in accordance with Medicare requirements
• Coordinate with EMS supervisors and outside transport providers as needed
• Assist with reports and data collection for advisory groups and stakeholders
• Participate in public health emergency response activities when needed
• Perform other duties and cross-training assignments as required

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, Do you have a High school diploma or GED?, Galveston County Health District is seeking a customer-focused and detail-oriented part-time EMS NET Dispatcher to support our Galveston Area Ambulance Authority (GAAA) team. In this role, you will coordinate and schedule non-emergency patient transports, maintain accurate records, verify insurance information, and ensure timely communication between hospitals, nursing facilities, and EMS personnel. This position is described in the attached job description., * High school diploma or equivalent required

• One year of experience related to patient care or non-emergency dispatching preferred, preferred
• Knowledge of general office procedures and equipment
• Strong customer service skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office applications
• Ability to prioritize and adjust schedules in a fast-paced environment
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Valid Texas driver’s license or ability to obtain one
• Reliable transportation
• Ability to work evenings and weekends as needed
• Must meet immunization, background check, and drug/alcohol screening requirements
• Ability to work effectively with diverse populations and community partners

Equivalent combinations of education and experience may be considered

We offer a career with fantastic benefits, including:

• Amazing retirement package to secure your future
• Team-oriented and supportive work environment
• Meaningful work that makes a difference in the community
• Free parking - because the little things matter too!