Network Support Technician (on-site)

The Network Support Technician is responsible for troubleshooting, answering technical questions and providing general technical support. This position is on-site and participates in a rotating on-call schedule., * Perform first and second level support of client devices including configuration, deployment, troubleshooting and repair.

• Install updates and service packs on Windows/Mac/Linux servers.
• Install updates on network switching and routing devices.
• Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Test and configure software and maintain and repair hardware and peripheral devices.
• Maintain manual and electronic documents, files and records (e.g. work order logs, inventory, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail.
• Install and configure wireless networking equipment.
• Manage network monitoring utilities and alerting systems.
• Research and remediate cybersecurity risks.
• Manage Office 365 licenses and user support.
• Monitor and test data backups.

Do you have experience in Research?, Do you have a High school diploma or GED?, * High School Diploma or GED required.

• Bachelor’s degree preferred.
• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.
• 3-4 years of experience with deployment and troubleshooting of Windows Server and Desktop operating systems.
• Experience configuring and troubleshooting switches (Extreme and Cisco).
• Experience with the administration of Office 365.
• Experience administrating and troubleshooting firewalls (Fortinet - Palo Alto).
• Experience with network monitoring systems.
• Experience administering Active Directory.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Skilled at prioritization and multi-tasking.
• Strong organization and time management skills.
• Able to lift up to 50 pounds occasionally.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Job Type: Full-time

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance